FAQ

Frequently asked questions

How do I build my bracelet online?

Use our Build your bracelet tool: choose a base, then tap or drag charms onto the links — your bracelet arrives exactly as you designed it.

How does the charm system work?

Start with a base — a bracelet or a watch — then choose the charms that represent you. You can add, remove and rearrange them whenever you like.

Are all charms compatible?

All CHIARO charms are designed to fit every CHIARO bracelet and watch band.

How do I choose my bracelet size?

Check our Size Guide to measure your wrist and find your perfect fit.

Can I change the charms myself?

Yes. Charms are designed to be swapped easily at home — no tools required.

What materials are used?

Full material details are listed on each product page.

Can I wear the pieces every day?

Yes — CHIARO pieces are made for everyday wear. See our Product Care page to keep them looking their best.

What does the guarantee cover?

Our guarantee covers verified material or manufacturing defects. See the Guarantee page for full details.

What is the return period?

See our Shipping & Returns page for the current return window and process.

How long does shipping take?

Processing and delivery times are detailed on our Shipping & Returns page.

Can I send an order as a gift?

Yes — add gift packaging at checkout and we'll take care of the rest.