We are happy to give the gift of free shipping worldwide to all our customers.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Due to high demand, order processing may be delayed. Please refer to the timeline below for receiving your package.


How do I track my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order tracking number within 2 days of receiving your shipping confirmation email, please contact us at support@chiarojewelry.com with your name and order number, and we will look into it for you.

Track your order with your tracking number here.


Refunds, returns, and exchanges

We work under a 100% customer satisfaction guarantee. Although our return rate is very small, you can return your product within 14 days for a prompt and courteous refund. Please read our full return policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@chiarojewelry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@chiarojewelry.com