Chiaro Jewelry is dedicated to delivering ethically sourced lab grown gemstones and fine jewelry. Although our return rate is very small, Chiaro Jewelry will happily exchange or refund any unworn and undamaged item in accordance with the restrictions outlined in this section. We offer returns within 14 days of receipt of the purchase. You can return your product for a prompt and courteous full refund to the original payment method minus the shipping costs.
- Returned items must have tags still on and be returned in original product packaging and proof of purchase
- Returned items must have no visible signs of wear or use
- If the return is lost or damaged due to poor packaging we cannot issue the refund
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com.
We work under a 100% customer satisfaction guarantee, so if you are not satisfied with your order but a return is not applicable/possible, please contact firstname.lastname@example.org.